Terms & Conditions
- Colors and shades might vary according to your monitor setting.
- Given the personalized nature of these dolls, they may not be exchanged or refunded.
- Face-ups are hand done and will slightly differ from doll to doll, making each one a one-of-a-kind.
- Sweaters and Bodysuits are artist designed and carefully made by hand, therefore each one will be a true ooak.
- This doll is a customized piece of art. Please remember that if you make a commitment with a payment, the Winnie is yours and cannot be cancelled. A portion of your payment is sent immediately to the factory and fellow artists to complete the order of your doll.
- Production time will be 6-7 months from the close of the pre-order.
- Shipping charges will be added at checkout.
- Layaway - Half up front deposit with remaining single payment due within 60 days. Please go to the Layaway tab for more info.
- You will be notified as soon as Winnie is ready to travel home!
- Your Winnie will be mailed when the entire payment is made.
Dolls will be shipped Priority Mail Registered
- Worldwide shipping available
- Please be sure your physical shipping address is accurate!
- Shipping costs will vary depending on destination and will include a tracking number.
- The shipping charge will be added at checkout.
- Shipping time estimate is 5 business days domestic and approx. 2-3 weeks international.
- Orders that have been already paid cannot be cancelled. Also, layaway payments are non-refundable.
- All sales are final and the items can’t be returned.
- Postal Insurance will be included.
- If you have any problem regarding your order, please contact me immediately at email@example.com and we will work out an agreeable solution together!